Refund / Cancellation Policy

Bitcandy Studio provides custom digital and creative services.

No Refund After Work Starts

Once a project, retainer, campaign, or assigned task has started, payments are non-refundable.

Before Work Starts

Cancellation requests before project commencement may be reviewed case-by-case.

Scope Changes

Additional work outside approved scope may involve revised timelines and fees.

Retainers

Monthly retainers reserve time and production capacity and are non-refundable once the billing cycle starts.

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